Terms and Conditions
By placing an order with PicnicPax, you confirm that you have read, understood, and agree to comply with the following Terms and Conditions. These terms govern all catering orders, including cancellations, refunds, collection, and food safety practices.
Order Cancellations
Cancellations must be made at least 24 hours prior to the scheduled pickup or delivery time.
- For orders scheduled between Tuesday and Friday, cancellations must be submitted at least 24 hours in advance.
- For orders scheduled on Saturday, Sunday, or Monday, cancellations must be made by 2:00 PM on the preceding Friday.
To cancel an order, please contact our customer service team:
- 📧 Email: orders@picnicpax.com.au
- 📞 Phone: +61 0450 317 113
Refund Policy
If you are unsatisfied with any item in your order, please inform us by 9:00 PM on the day of pickup or delivery. Refunds will only be considered if reported within this timeframe.
To request a refund, contact our customer service team:
- 📧 Email: orders@picnicpax.com.au
- 📞 Phone: +61 0450 317 113
Order Collection
All orders must be collected from the agreed location at the designated date and time. PicnicPax is not liable for orders that are not collected within the agreed timeframe or at the designated location.
Food Consumption & Safety
For optimal freshness and safety, we recommend consuming all food items within four (4) hours of pickup or delivery. PicnicPax disclaims liability for any adverse effects resulting from consumption beyond this timeframe.
Allergen Disclaimer
While we take every precaution to maintain food safety, we cannot guarantee that our products are completely free from allergens due to potential cross-contamination during preparation. Customers are responsible for notifying us of any allergies or dietary restrictions. PicnicPax accepts no liability for allergic reactions or related incidents.
Commercial Terms & Liability
By placing an order, customers agree that PicnicPax’s liability is limited to the value of the order. We are not liable for indirect losses, including but not limited to, loss of profits, revenue, or business opportunities arising from the use of our products or services.
Amendments to Terms
PicnicPax reserves the right to update or modify these Terms and Conditions at any time without prior notice. The most current version will be available on our website, and continued use of our services constitutes acceptance of the updated terms.