Refund & Cancellation Policy

Refund & Cancellation Policy

Cancellation Policy

  1. Cancellation Timeframe:

    • Cancellations can be made up to 24 hours before your picnic is scheduled for preparation.

    • For orders due on Saturday, Sunday, or Monday, cancellations must be made by 2 PM on the previous Friday.

    • Cancellations within the 24-hour period or after the Friday 2 PM cutoff are not eligible for a refund.

  2. How to Cancel:

Refund Policy

  1. Eligibility for Refunds:

    • If you’re unsatisfied with any item, notify us by 9 PM on the day of your picnic.

    • Refunds are only applicable if the issue is reported within this timeframe.

  2. How to Request a Refund:

    • Contact our customer service team with the following details:

      • Your full name and contact email used for the booking.

      • Your order number (found in the confirmation email).

      • Images of any issues or damages (if applicable).

  3. Processing Time:

    • Refunds may take up to 10 business days to process.

    • If you haven’t received your refund after 10 days:

      • Check your bank account.

      • Contact your credit card company or bank.

      • If the issue persists, reach out to our customer service team.

Contact Us

For cancellations, refunds, or any questions, contact us at: